Even the greatest casino experience can have minor issues crop up from time to time, which is why customer service is incredibly important. Fair Go has put forth a great effort, with 24/7 customer service available over live chat, email, and phone. They even have a toll-free number specifically for Australian users, so you have further piece of mind that if something should happen, they can be easily reached at any time.
When it comes to payouts, it’s important to mention that playthrough terms will be variable depending on any promotions or bonuses that you have claimed. Many of the promotions we saw had a 30x wagering contribution, but Fair Go’s Terms and Conditions state that some promotions may have as much as a 60x playthrough rate. Any punter will tell you that this is an extremely high amount, especially compared to the normal 30x to 50x range, so make sure that you choose your promotions carefully.
There are five deposit options, though some have different minimum deposits. Pre-paid Neosurf cards have a minimum deposit of $10; Visa and Mastercard, alongside the online payment method Poli, have $20 minimum deposits. Lastly, Bitcoin has a minimum deposit of $25. For international players and ex-pats, it’s worth mentioning that all transactions are in, and Fair Go only accepts, AUD.
Fair Go is a bit unique in that the only two payout methods it offers are via wire transfer and Bitcoin, with a minimum withdrawal of $100 for both. While not everyone is on the cryptocurrency train, Bitcoin is the better option to choose, as there is a $50 fee applied to wire transfers, where there is no fee to withdraw in Bitcoin. Bitcoin can also be used to make deposits, so it certainly can’t be argued that Fair Go is looking towards the future with its payment types.